Tri-Area Update on the Coronavirus/COVID-19

As a healthcare organization with staff committed to help our patients and communities be as healthy as possible, we share your concerns about the Coronavirus / COVID-19 pandemic. As of noon on March 22, 2020, the Virginia Department of Health had reported one case in a health district that we serve in Franklin County.


We want to assure you that we take the safety of our patients and staff very seriously. As a result, although our pharmacies and clinics remain open and we have not changed our hours or reduced staff, we have made some changes:

  • Our pharmacies in Ferrum and Laurel Fork are drive-thru only.
  • All patients at all three clinics (Ferrum, Floyd, and Laurel Fork), are being asked screening questions.
  • All patients with fever, cough, or shortness of breath are being asked to not come into the clinics but instead call and talk to staff before coming to a clinic or entering the building.
  • We are restricting entry to just patients and, if medically necessary, a single additional person.
  • We are developing ways to reduce the amount of time patients spend in the waiting room.
  • We have made changes to the waiting rooms to increase distance between chairs.
  • We are sanitizing surfaces throughout the building more frequently.
  • Anyone with serious breathing issues is being referred directly to their local hospital.


We know that members of our communities are being hit hard financially and may have lost their jobs, insurance, or income. If you know anyone who may be in any of these situations and is unsure how to afford medical care, please let them know that we are seeing new patients and we are able to see people who have no insurance and who have little or no income. Please refer them to our website ( or have them call our main number (276-398-2292).


Please continue to check the Virginia Department of Health ( and Centers for Disease Control and Prevention ( websites for updated information on the best ways to reduce the chances that you or people you care about will become infected.